1. What is your returns policy?

We're sorry you didn't love your LILIT. purchase. We will accept returns within 30 days upon order receival for a full refund or an exchange. Effective 1st January 2022, LILIT. is extending our returns policy items provided that:

Item is unworn, unaltered, unwashed and in its original packaging with label still attached
Item is not in the non-returnable category (See below for Special Condition Items)
If you have received defective or wrong items, let us know at info@lilitstore.com for us to sort it out soonest for you
Item is not from orders utilising non-returnable coupon codes
*Please enquire further at info@lilitstore.com for codes Terms & Conditions

Special Condition Items

We would like to accept all returns, but due to certain features of the items, some items are only returnable when such criteria(s) are met:

Sale Items & *Vouchers:

Items bought during sale or with *vouchers cannot be returned or exchanged.

Essentials:

Not returnable due to hygiene purposes.
Inclusive of disposable face masks, cloth face masks, all masks accessories, and sanitisers.
Note that all returns will be subject to LILIT. Fair Use & Return Policy.

Innerwear & Intimates

Not returnable due to hygiene purposes.
Inclusive of inner scarves

Fair Use

We reserve a right in monitoring and suspending any accounts with suspicious return activity.
If conditions are not met, return will be rejected and returned back to sender.
We reserve the right to reject any returns & refunds even with met conditions.

2. How do I return something to you?

Malaysia

Mail (Poslaju & Other Couriers)

1. Login to your account and locate order number in My Account and click Request Return (App)/Return Exchange (Web). Fill in option of Return/Exchange for the item and submit Return Request.
2. Repack item in original packaging.
3. Fill in Poslaju E-consignment note.
  *Shipping Fee for returns will be borne by LILIT. (Kindly refer below on claim process). Mail it to:
  
  FashionValet Sdn Bhd
  No.18-2, Jalan Teknologi,
  Taman Sains Selangor 1,
  Kota Damansara, PJU 5,
  47810 Petaling Jaya, Selangor
  Malaysia
4. Email shipping fee receipt at info@lilitstore.com for store credit reimbursement and tracking record *Only applicable for Poslaju returns

Store Drop Off

PostCo Return

1. Login to your account and locate order number in My Account and click Request Return (App)/Return Exchange (Web). Fill in option of Return/Exchange for the item and submit Return Request.
2. Repack item in original packaging & submit Return Request.
3. Select Fashionvalet as retailer for Postco Return Request and fill in details.
4. Locate and choose nearest Postco location by entering your address/postcode.
5. Download, print & attach Postco generated Return Form to parcel. For PostCo Plus locations (identified in purple in map) you are not required to print the return form.
6. Email your tracking number to info@lilitstore.com for tracking purposes.

International Customers

Mail

1. Locate your order in My Account and click Request Return (App) or Return Exchange (Web). Fill in option of Return/Exchange for the item and submit Return Request.
2. Repack item in original packaging and mail it to:

FashionValet Sdn Bhd
No.18-2, Jalan Teknologi,
Taman Sains Selangor 1,
Kota Damansara, PJU 5,
47810 Petaling Jaya, Selangor
Malaysia

For international returns/exchanges, shipping costs are borne by the customer and parcels are not liable until item reaches our warehouse.

For customs purposes, kindly declare the items as returns/defect. Do email your tracking number to info@lilitstore.com if you have it so that we can keep an eye out for your parcel.

3. What is your mode of refund?

Once parcel has reached us, we take 1-3 working days to process your return (excluding Refund Processing Time).
All return & refund notifications shall be sent via E-mail.
All returns and exchanges are in exchange of Store Credit.
Refunds via Original Payment Method will fall under LILIT.'s discretion.

Refund lead time varies according to the Original Payment Method. See below for details:

Debit/Credit Card	7-14 Working Days
Online Banking	7-14 Working Days
Grabpay	3-5 Working Days
Atome	7-14 Working Days
Maybank Ezypay	7-14 Working Days
Paypal	3-5 Working Days

Any usage of reward points will be non-refundable once item is returned

4. Where can I find the Return Form?

Download here

5. Can I exchange my item for a new size/color?

Yes of course! When you return your item to us, state in the return form the new size/color that you want and we'll process it for you. Not to worry, if the item is not available in stock, we will give you store credit instead.

6. Will you refund me my delivery charge?

Every cent matters! If you get charged for your parcel, please send us a photo of the receipt to info@lilitstore.com and we will reimburse the amount accordingly to your store credit. Please also note that postage reimbursement is only available for returns via PosLaju.

7. I have been refunded the incorrect amount.

Not to worry! We'll get that sorted right away, drop us an email at info@lilitstore.com and we will update your store credit accordingly.

8. Have you received my returned items?

We're always keeping an eye out for your return items, once we have received items, we will send you an email to let you know that it has reached us safely!

9. I returned an item and it was incorrectly refunded or replaced.

We're sorry for the inconvenience caused! Drop us an email at info@lilitstore.com and we will check on your orders right away.

10. Can I come and collect or return a parcel in person?

We always love to see our #lilitwoman! But we truly apologize as we don't accept walk-in pickup and/or returns at our warehouse. However, you may ship your item to us or arrange a free pick-up by emailing us at info@lilitstore.com.

11. Will my reward points be refunded if I return my item?

We apologise but unfortunately, your reward points are nonrefundable since it was used for your prior purchase.

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