FAQ
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FAQ

1. How do I place an order?

It’s time to get LIT! Before you get started, join the #lilitwomanclub by clicking here. It’s where you set up your email and password so you can start purchasing items from our store. You can also use our guest checkout* feature by adding items to your cart and selecting checkout as guest at the cart.

*Please refer to the Guest Checkout tab for more information.

Now comes the fun part, finding your cute outfit! You can use the search bar to search for something specific or if you're looking for a particular type of item, you can browse by category located along the top of the page. Our most recently launched items are located under the NEW IN tab where you can also filter your search by category, size and colour!

It’s a MATCH! Once you have found your item, select your size and click on the ADD TO CART button.

If you would like to browse for more items, click on the Continue shopping button or review the items in your cart by clicking on View cart & checkout.

Once you’re happy with the items in your cart, click PROCEED TO CHECKOUT to complete your order. If you have a discount code you'd like to use, don't forget to key it in the box provided before checking out.

2. What do I do if there's a problem with my order?

It’s okay to ask for help! We’ve got your back. Our customer service representatives will get back to you shortly. Please kindly email us at [email protected] or call +60327302100.

3. What payment methods do you accept?

You can either pay by:

  • Online banking (FPX)

  • Credit & Debit Card (Visa & Mastercard only)
  • All our payment gateways capture payments in Malaysian Ringgit. For international cards, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information regarding any applicable fees.

  • PayPal
  • For payments through PayPal, PayPal will provide an automatic currency conversion based on the current rate for MYR. Kindly note PayPal's currency conversion fee is added to the exchange rate, set by an external financial institution. For further assistance, please contact PayPal directly for more details regarding how they determine their currency conversion rates and fees.

  • Grabpay
  • *Malaysian Users only

  • Hoolah
  • Hoolah is a payment option that allows you to purchase the item via a 3-month installment plan with 0% interest. Hoolah payment is accepted through debit or credit card from any banks. However, please note that it is only valid for residents of Malaysia and for orders of RM150.00 and above. Select Hoolah as your payment option and we’ll help you divide the total amount into three interest-free installments. You will only need to pay 1/3 of the amount upon checkout and receive your items first before paying the remaining amount. For more information, kindly visit: https://help.hoolah.co/en/?ref=explainer

  • Atome
  • Atome is a payment method that allows you to split your bill into 3 installment payments with 0% interest. Atome payment is accepted through debit or credit card from any banks. However, please note that it is only valid for residents of Malaysia and for orders of *RM120.00 and above from *21st October 2021 to 31st October 2021.

    Select Atome as your payment method and we’ll help you divide the total amount into three interest-free installments. The first payment will be debited 3 days after your purchase, and the next two payments will be spread 30 days apart.

    For more information, kindly visit : https://help.atome.my/hc/en-my

  • Maybank EzyPay Installment Plan Payment (IPP)
  • This payment method is applicable to all Visa/ MasterCard/American Express Credit Cards issued by Malayan Banking Berhad (Maybank) for orders of RM500.00 and above. You're entitled to a 6-month installment plan with 0% interest. If you would like to use this payment method, please kindly choose Maybank EzyPay IPP as the payment method during checkout.

4. I couldn't proceed with payment and my order status is Pending. How do I proceed?

Not to worry! You can contact us via email, call or live chat and we’ll assist you in cancelling your order so that you can place a new one. Please do not bank in or transfer the amount to our bank account as we can’t guarantee the item that you purchased is still in stock. However, don't worry if payment has already been made manually, we will refund you in store credit! For guest checkout orders, please contact our customer service team at [email protected] or +603 2723 2102 and they would be happy to assist you.

5. Can I cancel my order?

Yes! But do contact us immediately through our hotline so that your order won't be processed. We would also like to note that all refunds for cancellation will be in store credit. If your order has been processed, you will first need to return your items to us and you will then be reimbursed in the form of store credit. You can find the 'Returns' section below.

6. How do I cancel an item from my order?

Please call our hotline as soon as possible to cancel your item! However, if it is too late to cancel, you can return the item that you would like to cancel and you will be reimbursed in the form of store credit. Our customer service representative will be more than happy to assist you, please contact us by emailing [email protected].

7. Why was my order canceled?

In most cases, orders are automatically canceled if we do not receive payments from you via the payment gateways. But if the amount has been deducted from your bank account, email us at [email protected] and we'll sort it out right away!

8. How do I add an item to my order after checking out?

Oh, the rush of checking out to get your items! It’s okay, we’d advise you to proceed to make a separate order altogether.

9. I received my order, but one of them is missing. What should I do?

We’re terribly sorry about that! Please email us your order ID, the details of the missing item and the photo of your parcel to [email protected].

10. I've received an incorrect item in my order. What should I do ?

Oh no! We’re sorry for the inconvenience caused. Please kindly email us your order ID and the photo of the incorrect item received to [email protected]. You will then need to return the incorrectly received item back to us. Please find the 'Returns' section below.

11. Do you restock items?

Tbh, we wish we could let you know ASAP! We’re happy that you’d want to look LIT with our items. Some of our items that are high in demand will usually be restocked. We will announce restocks in our newsletters as well as on our social media, so do be sure to keep them on a look out! Or stalk us anytime, we don’t mind.

12. Can you let me know when an item has been restocked?

We’d love to! But it would take too long for us to get to each and every one of you. Instead, we’d suggest you subscribe to our newsletter and follow us on Instagram as we will announce our restocks over there. It will also mean that you will receive faster updates and not miss out on any of the restocks!

13. Will I receive my order in LILIT. box?

Your order will be packed in LILIT. box with a minimum purchase of RM350 and above, of all LILIT. items in a single transaction.

However, we regret that orders via Grab Express will not be packed in the box to ease the delivery process of our rider.

1. Do I need to register to shop?

You do not need an account to shop with us and can utilise the guest checkout feature to make a purchase. However, you do lose out on the opportunity to enjoy the same benefits as an account holder such as faster checkout, reward points, order history and many more. Join the #lilitwoman club to enjoy the benefits by signing up for an account with us!

2. How do I create an account?

To join the #lilitwomanclub you can register by filling in your details at the sign up page here or sign up in our mobile app!

3. By registering, will I automatically receive updates on new arrivals and any ongoing sales and promotions?

We know how much you hate getting spam mail, but not to worry! You will only receive updates if you sign up for our newsletter. By signing up, you will be the first to know of our new arrivals,exclusive discounts, promotions and flash sales. So don't forget to subscribe to our newsletter and join the #lilitwomanclub!

4. Will you pass my details to any other companies?

We don’t snitch, trust us. We value your trust and the privacy of your details! We assure you that all information you provide us with is strictly confidential and will not be shared with any third parties.

5. What do I do if I have forgotten my password or my password does not work?

It happens! We’ll get you a new one. Not to worry, just click the ‘Forgotten Your Password’ button and it will be emailed to you right away. If you do not receive an email, contact us at [email protected] and we will assist you shortly.

6. What is your online security policy?

We want to make sure you’ll have a fab time shopping with us, so everything on our website is safe and secure. Rest assured we do not sell nor disclose any customers' personal information to other parties for any purposes.

1. What is guest checkout?

Guest checkout allows you to purchase our items without the need to create an account with us.

2. How do I place an order?

Let’s start with the fun part, finding your cute outfit! You can use the search bar to search for something specific or if you're looking for a particular type of item, you can browse by category located along the top of the page. Our most recently launched items are located under the NEW IN tab where you can also filter your search by category, size and colour!

It’s a MATCH! Once you have found your item, select your size and click on the ADD TO CART button. If you would like to browse for more items, just continue browsing through our website.

Once you’re happy with the items in your cart, head to your cart and click CHECKOUT. You will be brought to the checkout page where you can enter your email address, select your preferred delivery option, enter your delivery and billing address and payment methods.

3. What is the difference between using Guest Checkout and creating an account?

When you use guest checkout, you don’t get to enjoy the same benefits as when you join the #lilitwomanclub unfortunately. If you want to enjoy these benefits, just head on over to our signup page!

The member exclusive benefits that does not apply to guest checkout includes:

  • Exclusive deals and offers
  • Earning reward points
  • Try Before You Buy
  • Use of some coupon codes
  • Faster Checkout
  • Saved address and payment methods
  • View your order status and history

4. How do I return or exchange an order from Guest Checkout?

Please contact us at [email protected] or +603 2723 2102 and our team would be happy to assist you with your returns or exchange. Please refer to the Returns & Exchanges dropdown for more information.

5. Will I get reward points if I use guest checkout?

Unfortunately you will not be able to collect reward points if you make a purchase with guest checkout as we are unable to track your email. Head over to our sign up page to register for an account or login if you already have an account with us to enjoy collecting reward points!

1. What is your returns policy?

So … you’ve bought your LIT outfit and you’re excited to try it on, but turns out, it’s not the perfect fit. What happens next? In light of the current COVID-19 situation, we understand the limitations and restrictions that our #lilitwoman may face. We have extended the return timeframe to 60 days after your order has been received (for both local and international orders).

Returns are accepted in exchange for LILIT. store credit! So you can proceed to find the next outfit that fits you perfectly.

Here’s the process of exchanging a LILIT. Item. You can choose to exchange your item online or if you’re residing in Malaysia, you can go to the most convenient LILIT. Store near you.

For the online peeps, you may exchange your item for a different size and/or colour of the same design. Please kindly indicate the new size or colour you would like to exchange with in the return form. However, if the item requested is not available in stock, we will provide you with store credit instead. If you wish to exchange to a different item altogether, we will first refund you in store credit and you may place a new order for the item.

For returns or exchanges of purchases using guest checkout, please contact us at [email protected] or +603 2723 2102 and our team would be happy to assist you.

If you live near any of the LILIT. Stores - great news! You can exchange your item at any LILIT. Store. Just make sure to bring your invoice and items you want to exchange and our LIT. store associates will assist you.

Please note that only products that are unworn, unaltered, unwashed and in its original packaging with returns label still attached can be returned/exchanged.

For hygiene purposes, items from below category are non-returnable:

  • Beauty products
  • Stationery
  • Innerwear
  • Intimates
  • Swimwear
  • Accessories(including jewelry, bags)
  • Headscarves (including inners)
  • Home and living products (including candles, diffusers)

Sale and markdown items are also non-returnable and non-exchangeable.

For orders purchased with promo codes, only selected promo codes are eligible for returns or exchanges. Unsure of the eligibility of returns for your product? Drop us an email at [email protected] and our customer service representative will be more than happy to assist you!

We also reserve the right to decline the return of products or refund of any transactions although the condition above is met.

Remember to keep your item in the condition you first received it in! Please do ensure that the items are not damaged, marked or altered as we will not be able to accept these items for returns. Unfortunately, any items returned under these conditions and/or fall under non-returnable categories will be sent back to you.

Unsure of the eligibility of returns for your product? Drop us an email at [email protected] and our customer service representative will be more than happy to assist you!

2. How do I return something to you?

  • Malaysia
  • For all you #lilitwoman in Malaysia, your returns can be dropped off at your nearest Poslaju counters, LILIT. stores or PostCo centers. Don’t forget to keep a record of your return tracking number for us to keep track of your parcel!

    • Return via PosLaju:
    • Firstly, fill in the return form on our website as well as your Poslaju returns slip. Be sure to insert your return form in your parcel along with your item(s) with tags intact and ensure that it is packed securely in the original packaging that you have received. You can then drop off your items at the nearest Poslaju outlet. You can also opt for drop off at any of our LILIT. stores (LILIT. KL East Mall or LILIT. IOI City Mall) - Our retail team would be more than happy to assist you!

    • Return via PostCo:
    • For customers in the Klang Valley, you may opt for a return via PostCo! You can submit your returns booking through PostCo's website. Once you have submitted your return on PostCo’s website, click ‘RETURN HERE’ and repack your item(s) with tags intact in the original packaging. Then select *FashionValet* as the retailer and fill in your details. Please ensure that the “Order Reference” should start with FV100xxxxxx (FV1001123467). If you would like to return more than one (1) item, please select “others” and write down your items that are being returned. You can locate the nearest PostCo location near you by entering your address or postcode. Fill in your remaining details and click *Download Return Form*. The last step is to print out the generated return form and paste it on your parcel. Please ensure your parcel is sealed securely so nothing falls out during transit!

  • Singapore
  • For our #lilitwoman located in Singapore, you can submit your return via PostCo's website and click 'RETURN HERE' and repack your item(s) with tags intact in the original packaging. Then select *FashionValet* as the retailer and fill in your details. Please ensure that the 'Order Reference' should start with FV100xxxxxx (FV1001123467). If you would like to return more than one (1) item, please select “others” and write down your items that are being returned. You can locate the nearest PostCo location near you by entering your address or postcode. Fill in your remaining details and click *Download Return Form*. The last step is to print out the generated return form and paste it on your parcel. Please ensure your parcel is sealed securely so nothing falls out during transit!

  • International customers
  • For all our international #lilitwoman, you can proceed to ship the item to the following address: Fashion Valet Sdn Bhd No.18-2, Jalan Teknologi, Taman Sains Selangor 1, Kota Damansara, PJU5, 47810 Petaling Jaya, Selangor T: +603 2730 2100 For international returns/exchanges, please note that the shipping costs are borne by the customer and we are not liable until the item has reached our office, as per our returns policy. For customs purposes, kindly declare the items as returns/defects. Please also update us on the tracking number so that we can keep an eye out for your parcel! If you have any other questions regarding the return process, you can contact our customer service representative by emailing us at [email protected] and we’ll get back to you right away!

3. Where can I find the Return Form?

Download here

4. Can I exchange my item for a new size/color?

Yes of course! When you return your item to us, state in the return form the new size/color that you want and we'll process it for you. Not to worry, if the item is not available in stock, we will give you store credit instead.

5. Will you refund me my delivery charge?

Every cent matters! If you get charged for your parcel, please send us a photo of the receipt to [email protected] and we will reimburse the amount accordingly to your store credit. Please also note that postage reimbursement is only available for returns via PosLaju.

6. I have been refunded the incorrect amount.

Not to worry! We’ll get that sorted right away, drop us an email at [email protected] and we will update your store credit accordingly.

7. Have you received my returned items?

We’re always keeping an eye out for your return items, once we have received items, we will send you an email to let you know that it has reached us safely!

8. I returned an item and it was incorrectly refunded or replaced.

We’re sorry for the inconvenience caused! Drop us an email at [email protected] and we will check on your orders right away.

9. Can I come and collect or return a parcel in person?

We always love to see our #lilitwoman! But we truly apologize as we don't accept walk-in pickup and/or returns at our warehouse. However, you may ship your item to us or arrange a free pick-up by emailing us at [email protected].

10. Will my reward points be refunded if I return my item?

We apologise but unfortunately, your reward points are nonrefundable since it was used for your prior purchase.

1. How do I earn Reward Points?

Reward Points are like loyalty points! With every Ringgit spent, you will be entitled to 1 reward point. The accumulated reward points can be used to offset the total for your next purchase.

Note: Our Reward Points may vary depending on currencies as follow:

CountryPointsValue
Malaysia100MYR 100
BruneiBND 32.50
SingaporeSGD 32.50
Rest of the worldUSD 23.90

*The displayed currency above is subject to change from foreign exchange rate fluctuations

2. How do I redeem my Reward Points?

It's as easy as 123! To use your Reward Points, simply proceed to check out and click "Apply" under Reward Point in Cart Page during checkout and voila! You’re good to go.

3. Do reward points expire?

Not at all! Reward Points have no expiry date and can be used for purchase of any item for offline or online purchase.

4. Are reward points transferable/ refundable?

We apologise but unfortunately, Reward Points are non-transferable and non-refundable.

5. My order has been cancelled, and my reward points are missing?

Oh no! We’re sorry to hear that. Just reach out to contact our customer support or call us for further assistance. We’ll be happy to help!

6. Can I utilize my points at the store?

You bet! Your Reward Point is applicable for both online purchase on the website and offline purchase in store.

7. Can I collect reward points from offline purchases at your store?

That’s an absolute yes! Kindly provide your registered email address and your points will be added in for the purchase.

8. What happens to my reward points if I return an item?

Apologies for the inconvenience! Unfortunately, reward points are non-refundable as it has been utilized for your previous purchase.

1. Where is your physical store located?

Our stores are located in Malaysia at:

LILIT. KL East Mall
G1-05, Ground Floor 1, KL East Mall, 823, Jalan Lingkaran Tengah 2, KL Timur, 53100 Kuala
Lumpur, Malaysia
03-4162 6775

LILIT. IOI Putrajaya
IOI CITY MALL LG-8, Lower Ground Floor, IOI City Mall, Lebuh IRC, IOI Resort City, 62502
Putrajaya, Malaysia.

We love seeing you at our pink stores. To ensure that all our #lilitwoman are able to access our stores, we are constantly looking to expand our store locations! Stay tuned to our social media pages for updates on store openings elsewhere.

2. What item is available at your store?

We strive to make your store experience an amazing one! You can click on the store availability tab that is located below the product details to check if your item is available at our stores. Alternatively, you can also contact our LILIT. stores for more information regarding stock available!

3. Can I collect reward points from offline purchases at your store?

Yes of course, we know how precious those points are! Kindly provide your email at the cashier and we'll credit your account accordingly.

4. Can I utilize my store credit/reward points for offline purchases at your store?

We gotchu babe! Just provide our store team with your registered email address and they will assist you in deducting the store credits / reward points for your offline purchase.

5. Can I return/exchange my online purchases at your store?

Unfortunately all online purchases can only be processed by our warehouse team. However, you can drop off your item at any of our physical stores and it will be returned back to us to be processed!

6. What is your stores COVID-19 guideline?

To ensure your safety as well as our team, allow us to assist you prior to entering and please adhere to the following safety guidelines:

  • Operating hours - 10AM - 8PM
  • Store capacity - 10 people
  • Only fully vaccinated* individuals are allowed entry, please show your digital vaccination certificate on the MySejahtera app to our friendly staff.
  • All customers must scan the QR code with their MySejahtera app
  • Temperature check will be conducted before entry. Customers with temperature above 37.5c or presenting any cough, flu-like symptoms will not be allowed to enter
  • Please sanitize your hands and put on the disposable gloves before entering
  • All customers are required to keep their face mask on at all times

*According to guidelines, a person is considered fully vaccinated 14 days after the second dose for two dose vaccines OR 28 days after single dose vaccine.

1. When can I get my order?

For purchases before 4pm on Monday – Friday, you can collect your order the same day after 7pm at your selected store. If you purchased your item on a public holiday, it will be available for pickup at the store the next working day after 6pm.

2. If I choose Store Pickup?

You’re in for a treat! We have now made store pickup available from Monday - Friday, excluding Public Holidays.

3. How will I know if my parcel is ready?

We’ll slide into your text message inbox! Once your parcel is ready for delivery, an SMS notification will be sent to you.

4. How long will the store hold my orders?

We know how excited you’ll be when you want to get your outfit ASAP. Although we can’t keep it forever. Our stores will hold your order for 3 days from the date of purchase and any orders that have not been picked up within these 3 days will be returned to our warehouse. If you were unable to pick up your order, please contact us at +603 2723 2102 or email us at [email protected] to schedule for it to be reshipped!

1. When can I opt for Grab Express?

We know you babes love getting your items on the same day! Delivery via Grab Express is available from 9am - 4pm everyday (excluding public holidays).

2. When will my Grab Express order be delivered to me?

Once you have placed an order, you can expect to receive the parcel within 2 hours. Eek, can’t wait!

3. How much is the delivery fee for Grab Express?

As the delivery fee will be quoted by Grab, we are unable to advise on the exact amount and this fee will be added as Shipping Fee on top of your subtotal.

4. How can I pay for my Grab Express order?

It's simple really! You can opt to make payment via GrabPay or any available payment methods on our website / mobile app.

5. Is my location covered via Grab?

Most of the Klang Valley area will be covered as long as you are a maximum of 35km away from our warehouse in Kota Damansara! If your location is within the covered area, you will be able to select the Grab Express option upon checkout.

6. Am I allowed to make any amendments to my shipping address once the order is placed?

We’re terribly sorry! As the delivery fee is set by Grab is based on your location / shipping address, we are not able to make any amendments to your shipping address.

7. What happens if my order was not delivered?

Unfortunately, the order will be sent back to our warehouse and it will automatically be cancelled. Not to worry, as the amount paid will be refunded as store credit for future purchases. We also regret to inform you that the shipping fee will not be refunded if the Grab driver had already attempted to deliver but it’s not successful.

8. How will I know that my parcel is on the way?

If you have installed the Grab app on your mobile phone and you’re currently using the same phone number when placing your order with us, you will automatically receive push notifications on the status of your order via the Grab app. However, if you have used a different phone number that is not registered to a Grab account, you will receive updates regarding the status of your order from Grab through SMS. We will also update you regarding the status of your order via email, so do be sure to check your inbox too!

1. Do you restock items?

Tbh, we wish we could let you know ASAP! We’re happy that you’d want to look LIT with our items. Some of our items that are high in demand will usually be restocked. We will announce restocks in our newsletters as well as on our social media, so do be sure to keep them on a look out! Or stalk us anytime, we don’t mind.

2. Can you let me know when an item has been restocked?

We’d love to! But it would take too long for us to get back to each and every one of you. Instead, we’d suggest you subscribe to our newsletter and follow us on Instagram as we will announce our restocks over there. It will also mean that you will get updated quicker and not miss out on any of the restocks!

3. What are your standard terms & conditions for sales using codes?

  • For registered #lilitwoman members only.
  • Applicable only once within a single receipt.
  • Discount codes cannot be combined.
  • Cash vouchers and store credit are not exchangeable for cash.
  • LILIT. has the right to amend their terms & conditions at any time.

4. Why is my discount code not working?

Please remember to log in as the codes will only work once you have logged in. However, if the code still does not work, it may have expired or it’s selected items only. Some discount codes may not be applicable for guest checkout. Please read the code T&Cs!

*TBYB is not available for guest checkout

What Is TBYB? TBYB is a service where you can try an item before buying by placing an order online and delivered to our physical or pop-up stores. So if you’re unsure if the size fits, you can use this service and you can try the items and have a mini fashion show in our fitting room! If it isn’t a perfect match, you can return it back to our store associates and not have to fork out a fee. If you’d like to continue to purchase any items, you can make your payment at the store you’re at. TBYB is currently only available to customers with a billing address registered in Malaysia. However, do follow us on our social media for updates regarding pop-up stores or booths in the future!

1. Which items can I try before I buy?

Only full priced items from the following categories are available for TBYB:

  • Apparel
  • Shoe or Footwears
If the item is eligible for TBYB, we will specify this at the product page and at checkout!

2. Where can I have the order sent?

The choice is yours babe! You can choose for your orders to be sent to any of our LILIT. stores.

3. How do I make payment for the items I want to keep?

When you’ve found the perfect match, you can make payment at our stores via one of the following methods:

  • Cash
  • Credit or debit card
  • GrabPay
  • Boost
  • Maybank QR Code
  • Store credits and reward points

4. Can I return my TBYB items?

Yes! You can return your item in exchange for a refund in the form of store credits or as an exchange with another item at any of our physical stores within 7 days of receipt.

5. Can I combine items that are eligible for TBYB with other items?

We’re glad that you love our items but unfortunately you will need to place a separate order for the items that are not listed under the TBYB category. Fret not! You may opt for store pickup and collect the items whilst you try on the items from your TBYB order.

6. How long will my order be at the store?

We won’t keep your items for long! Your order will be held at our store for 3 days upon arrival. After 3 days, your order will then be returned to our warehouse for cancellation purposes.

7. Can I use coupon codes during checkout?

We know how much you love those codes! However, unfortunately all discount codes are not applicable for purchases made under TBYB.

8. When will my order arrive at the store?

For orders placed before 4pm between Monday to Thursday, your orders will arrive by 4pm the following day. If you have placed your order after 4pm on Fridays and weekends, your orders will arrive by 4pm the next working day.

9. Will I receive a notification once my items are available in store?

We’ll drop you a text bestie. You will receive an SMS and an email. You may then drop by the store within 3 days to try on the item and decide which ones you want!

10. When can I visit the store to collect my order?

Whenever is convenient for you! You can drop by our LILIT. stores that are open daily from 10am - 10pm. We can’t wait to see you there!

11. Will I receive reward points for purchases made?

You want it? You got it. Once payment has been made, the reward points will be credited accordingly into your LILIT. Account.

12. What if I want to try on a different size?

We’ve always got your back! Our stores are usually stocked with new arrivals with a different range of colours and sizes! However, in the case that we do not have your size immediately available at our store, you will need to place a new order.

Looking for more information about shipping? Head on over to our shipping information page for more information on our shipping rate and where we deliver by clicking here.

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